Privacy Policy

This Privacy Policy outlines Arogya Universal’s approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.

While you may be able to browse the platform (Website and App collectively referred to as “Platform”) from countries outside of India, however please note we do not offer any product/service under this Platform outside India. By visiting the platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.

We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.

Throughout this document, “we”, “us”, “our”, “ours” refer to Arogya Universal. Wherever we have said ‘you’ or ‘your’, this means YOU.

Who We Are

Arogya Universal is a company incorporated and registered under the provisions of the Companies Act, 2013 and having its registered in New Delhi. Arogya Universal is engaged in the business of facilitating selling, marketing and retailing cosmetic and beauty products (“Business”) through the e-commerce websites and mobile applications (“App”) both developed and owned by Arogya Universal and/or its parent company, and/or its affiliates (Website and App collectively referred to as “Platform”) or offline stores / events to conduct its Business.

Roles We Play

We play the role of a Data Controller when we collect and process Personal Data about you.

We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller.

Our Commitment

We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.

Personal Information Gathered By Arogya Universal

The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with Arogya Universal, and generally maintain your accounts with us. We also use this information to customize your experience and improve Arogya Universal.

Information You Give Us:

We receive and store any information you provide while using Arogya Universal, or give us in any other way. You can choose not to provide certain information, but then you might not be able to use Arogya Universal. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you.

Information We Collect About You:

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.

Information From Other Sources:

We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

Categories of Personal Data

Categories of Personal Data collected and processed by us are as follows:

• Demographic & Identity data
  • Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture
  • Open data and public records such as information about YOU that is openly available on the internet
  • Details such as Transaction amount, Bank Name, Card Type, Card number
• Online Identifiers and other Technical Data
  • Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet
  • Technical details such as device information, location and network carrier when you use our mobile applications
  • Communications details such as the Metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages and calls
  • Usage data details such as data about how you use our website or web-based properties, pages viewed, etc.

Consent

By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

Purposes of Gathering Your Personal Data

We use your personal information for various purposes:

• Purchase and Delivery of Products and Services
• Provide, Troubleshoot, and Improve Arogya Universal
• Recommendations and Personalization
• Communicate With You
• Advertising

Lawful Bases of Processing Your Personal Data

We process your Personal Data in compliance with applicable laws and regulations, relying on one or more of the following lawful bases:

• Explicit agreement
• Performance of an agreement
• Legal obligations
• Legitimate interests

If processing is based on consent, you have the right to withdraw it at any time.

Cookies and Other Trackers Used by Our Digital Properties

We use various cookies and trackers to improve user experience and provide better services.

Below are the categories of cookies used:

• Strictly Necessary
• Functional
• Performance

We also use other tracking mechanisms such as Pixel Tags, Log Files, and Clickstream analytics.

Personal Data Disclosure

Arogya Universal app contains third-party SDKs that collect personally identifiable information (PII). They use this information to better target users or provide elements of our products & services on behalf of us. Third-party service providers have separate privacy policies.

Links to the Privacy Policies of the third-party service providers are provided.

We have appropriate contracts in place with our third-party partners to ensure the security and limited use of your Personal Data.

Reasons for disclosing your Personal Data to other parties

We may disclose your Personal Data for various lawful reasons, including providing products/services, legal obligations, fraud detection, regulatory requirements, business interests, promotional material, and with your consent.

To whom your Personal Data may be disclosed

We may disclose your Personal Data to other parties including group companies, subcontractors, agents, service providers, law enforcement authorities, government authorities, courts, regulatory bodies, overseas regulators, and others.